Spray Planet FAQ

Most USPS orders are received within 2 to 5 business days of payment
 if your product total before shipping is over $50 or if you’ve ordered spray paint, your order will be shipped via UPS ground shipping. Ground shipping takes between 1 to 5 business days. 

The shipping times above are for deliveries in major metropolitan areas. For rural deliveries, it can take a few more days. 
Click here to view our transit times.

When will you ship my order?

Our working hours are Monday to Friday 9am-5pm. All orders will be shipped within 24h of being received excluding orders from Friday afternoon to Monday morning. Orders submitted before 2 pm PST will be shipped the same day. 


What is my Tracking Number?

The tracking number is sent automatically to you by e-mail when your package is shipped. If you haven't received your tracking number, please check your "bulk folder" to see if your spam protection has trashed the message.

If your tracking number is not in your bulk mail folder you can contact us to receive it.

My package is late, what to do?

Please first check with USPS or UPS using your tracking number. Please click here to learn about transit time for your zone. If your order is not delivered in 7 business days, please contact us.

Where can I track my package?

Depending on which service your order was shipped with. You can track your package on UPS  or  USPS.

Please keep in mind Tracking information for your package may not be visible during the first 24 hours of transit.

Can you ship to my Country?

We can ship only to the lower 48 United States. We can not ship to Hawaii, Alaska, Puerto Rico, Mexico or Canada.

For any other Countries and territories please go here.

Can I return an item for exchange or refund?

For our Return & Exchange policy, please click here.  

What if I gave you an incorrect shipping address?

Most likely your package will be returned to us. Make sure to enter your complete address when you place your order (including your apartment number). If a package is returned to us because you supplied an incomplete or invalid address or for any other reasons not imputable to Spray Planet, you will be charged additional shipping fees. Returned orders may be cancelled, but a 15% restock fee will be applied.

What kind of payment do you accept?

We accept Visa, Mastercard, American Express and Paypal. 

Is there a minimum order for Spray Paint?

No, there is no minimum order!

Does Spray Planet offer discount codes?

Spray Planet does offer select discount codes. Our Discount Codes are issued by in the following situations:

  • Monthly Discount Codes - these are valid from the start to the end of each month and are changed every month. Our Monthly Discount codes are normally listed in our homepage carousel and within our weekly newsletters.
  • Holiday and Sale Discount Codes - these are offered for specific holidays and sales and are limited time offers.  The length of time they are available is based on the holiday or sale timeline. Normally these are promoted via our homepage carousel and social media.  We do our best to clearly state the end date of these limited time codes.
  • Affiliate Discount Codes - we offer special discount codes that are promoted by our website affiliates. These are generally changed monthly and are promoted offsite. 
  • SP Crew Rewards - We do offer discount codes customers can earn by exchanging a set amount of SP Crew Rewards points for the discount code. These codes are one time use only and tied to the customer's account that exchanged the SP Crew Rewards points.
  • Special Sign Up Codes - we offer one time use codes to customers that add their email and/or mobile number to our site. These codes are one time use codes that have a limited time use (expiration date) associated with them.
  • Automatic Coupon Codes - We utilize these for specific order or product types. An automatic code means that you do not need to enter a code at checkout, but instead the code is applied once your order meats specific discount code parameters such as: "buy x amount of product A,B or C and get z discount amount automatically at checkout".
  • Special Use Codes issued by Spray Planet Administration - These are codes that are issued through to specific customers by website administration. 

The discount codes themselves vary in value (amount off) and how they can applied. Some codes are for an amount off entire orders, others are for specific products or product categories and others are automatic. We do our best at Spray Planet to make the terms of every coupon as clear as possible which includes how the coupon can be applied, when it expires and if it is a one time use or multiple use offer.

Note: our coupon codes CAN NOT be combined or "stacked". We only allow for one coupon code use per order. This includes all coupon types listed above and any other coupon code types that are not listed for orders that meet the coupon code's use specified parameters.

If you place an order and forget to apply a code, we do not allow the application of codes after an order is placed. Questions or issues with a discount code? Contact us at


Do you substitute colors?

Our goal is to offer you full availability at any time. Normally colors are restocked every 3 weeks or less. We are doing our best to maintain an accurate inventory online, however at times there may be some discrepencies here and there in our inventory. In these rare cases we are TEMPORARILY substituting colors that are ordered but not in stock with the next closest color based on HUE. In the majority of cases we are not substituting colors, and we do our best to reach out to customers in the event a color happens to be out of stock.

How do you ship Spray Paint?

All spray paint orders weighing under 3 lbs are shipped via USPS. All orders weighing over 3 lbs are shipped via UPS ground.

Can you deliver Spray Paint to a PO Box?

Only orders that weigh under 3 lbs and ship via USPS can be delivered to PO BOXES.  UPS orders, including orders over 3 lbs cannot be delivered to PO BOXES as UPS does not deliver to PO BOXES. 

If you list a PO BOX as shipping address for UPS, you will be responsible for any re-shipping cost incurred. In the event your listed a PO BOX address for a UPS shipment and the package is returned and you DO NOT want it reshipped, we will, review package for damaged goods, apply a 15% restocking fee to the returned package and refund the remaining amount less the restocking fee and cost of any damaged goods.

Missing Items? 

If you believe you were missing items from your order, contact must be made within 5 calendar days of receiving your order to be eligible for exchange or refund so we may investigate.


Damaged Items? 

If you received your order and there are damaged items - you have 5 days to report it from the time of shipment delivery to you (based on shipper tracking information). After 5 days have passed from the time tracking information shows delivery - we will not accept damaged goods report for that order.


Cancel an order?

Orders that have already shipped are NOT able to be cancelled.

Orders that have been placed but have not been shipped can be cancelled and refunded minus a 15% (of order total) fee for restocking and administration.

We are doing our best to guarantee our service standards, please be serious about your order, double check it and submit it when it's ready. Save yourself some stress and avoid us extra work, during this severe situation. We appreciate your understanding.