Spray Planet FAQ

Most USPS orders are received within 2 to 5 business days of payment
If your product total before shipping is over $50 or if you’ve ordered spray paint, your order will be shipped via UPS ground shipping. Ground shipping takes between 1 to 5 business days. 


The shipping times above are for deliveries in major metropolitan areas. For rural deliveries, it can take a few more days. 
Click here to view our transit times.

When will your ship my order?


Our working hours are Monday to Friday 9am-6pm. All orders will be shipped within 24h. Orders submitted before 2pm PCT will be shipped the same day. 

 

What is my Tracking Number?

The tracking number is sent automatically to you by e-mail when your package is shipped. If you haven't received your tracking number, please check your "bulk folder" to see if your spam protection has trashed the message.

If your tracking number is not in your bulk mail folder you can contact us to receive it.

My package is late, what to do?

Please first check with USPS or UPS using your tracking number. Please click here to learn about transit time for your zone. If your order is not delivered in 7 business days, please contact us.

Where can I track my package?

Depending on which service your order was shipped with. You can track your package on UPS  or  USPS.

Please keep in mind Tracking information for your package may not be visible during the first 24 hours of transit.

Can you ship to my Country?

We can ship only to the lower 48 United States. We can not ship to Hawaii, Alaska, Puerto Rico, Mexico or Canada.

For a other Countries and territories please go here.

 

Can I return an item for exchange or refund?

For our Return & Exchange policy, please click here.  

What if I gave you an incorrect shipping address?

Most likely your package will be returned to us. Make sure to enter your complete address when you place your order (including your apartment number). If a package is returned to us because you supplied an incomplete or invalid address, you will be charged additional shipping fees.

What kind of payment do you accept?

We accept Visa, Mastercard and Paypal. At the moment we can not accept Amex.

Is there a minimum order for Spray Paint?

No, there is no minimum order!

Do you substitute colors?

No, Never. We know how important every specific color is. That’s why our goal is to offer you full availability at any time. If a color is missing it will be displayed as “out of stock” and you can decide what to do consequently. Colors are restocked every 4 weeks.

How do you ship Spray Paint?

All spray paint orders will be shipped with UPS ground.

Can you deliver Spray Paint to a PO Box?

Unfortunately, it’s not possible. UPS will not accept packages with a PO box delivery address.

Missing Items?

If you believe you were missing items from your order, contact must be made within 5 calendar days of receiving your order to be eligible for exchange or refund so we may investigate.

Cancel an order?

If you decide to cancel your order, after the payment has been made, but before shipping, you will be charged a 15% cancellation fee, for administrative and restocking expenses.

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