Return Policy

Returns or Exchange 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, you must contact us to receive an authorization as not all items apply for returns or exchange.

The buyer is responsible for all shipping fees incurred. We reserve the right to assess a 15% restocking fee.

No refund available for aerosol products and markers unless damaged.

Please do not send your purchase back to the manufacturer.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds 

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company; it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at shop@sprayplanet.com

Sale items 

Only regular priced items may be refunded, with the exceptions listed above, unfortunately sale items cannot be refunded as all sales are final.

Exchanges 

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at shop@sprayplanet.com

Shipping

To return your product, contact our customer service team who will issue an authorization code.

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